1. Open the email
Open the message or conversation in Gmail before opening the add-on.
Product support
Save Email as PDF support
Start with the quick checks below. If the problem continues, contact engineIT and include the reference ID shown by the add-on.
Start here
Quick checks
2. Refresh Gmail
Refresh the Gmail tab, reopen the email, then reopen Save Email as PDF.
3. Check the Google account
Use the same Google account in Gmail, the add-on and any Google Drive folder window.
4. Try again once
Keep the email open and retry the action. If it fails, copy the reference ID.
The add-on is missing from Gmail
- Look for the Save Email as PDF icon in Gmail’s right-side panel.
- If the panel is hidden, click the small arrow at the bottom-right of Gmail.
- Confirm the add-on is installed for the Google account currently open in Gmail.
- For a work or school account, ask the Google Workspace administrator whether add-ons are allowed.
Buttons are unavailable
Open an email first. If the email is part of a conversation, use the “Choose an action” list to select one exact email or the whole conversation. Conversation choices appear only when Gmail provides more than one message.
A PDF or download does not start
- Allow downloads and pop-ups for the engineIT result page.
- Check whether the browser downloaded the file to Downloads.
- If a selected computer folder is unavailable, choose it again or use Downloads.
- If saving to both computer and Drive, check both destinations.
- Very large conversations or attachments can take longer to prepare.
Images or formatting look different
Turn on “Keep email pictures, colours and design” in export settings. Some senders block remote images, require a signed-in website session, or use designs that do not print exactly like Gmail. Review the final PDF before relying on it.
Google Drive folder problems
- Sign in with the same Google account used in Gmail.
- Choose an existing My Drive or Shared Drive folder where you can add files.
- For a Shared Drive, ask its manager for Contributor access or higher.
- If a folder was deleted, moved out of reach or access changed, choose it again.
- The add-on does not change folder sharing permissions.
Computer folder problems
Choose a normal folder inside Documents, Desktop, OneDrive or another permitted location. Chrome may block whole drives and protected system folders. If the selected folder cannot be used later, files safely fall back to Downloads.
Frequently asked questions
Common questions
Does the add-on scan my inbox?
No. It processes an open email or conversation only after you press an action.
Why can’t it use Gmail checkboxes for many emails?
A Gmail Workspace add-on works with an open message or conversation. For checkbox-based bulk work, use the separate Gmail Bulk Print Selected Chrome extension.
Where are my files saved?
Open Account & export settings to see the current choice: computer, Google Drive, both, or ask each time.
Why is the time different from Gmail?
The add-on uses your Google locale and time zone where available. Refresh Gmail and reopen the add-on if the account time zone recently changed.
Are attachments downloaded as a ZIP?
The Download attachments action downloads original attachments directly. The PDF + attachments action creates a ZIP so the PDF and files stay together.
How do I delete my account data?
Follow the instructions on the account deletion page.
Still need help?
Send a useful support report
Include the Google account email, browser name, action you chose, approximate time, and the reference ID shown by the add-on. Do not send your password, access token or confidential email content.